Inbound Online Professional Customer Call Center Software Solution Features
Here is the list of features provided by inbound online professional customer call center software solution.
1. ACD SYSTEMS
Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.
2. IVR SOFTWARE AND SYSTEMS
Walk callers through self service applications or gather caller information needed to identify the best available agent.
3. CTI SOFTWARE
Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.
4. TOLL-FREE NUMBERS
Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.
5. CALL CONFERENCING
Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.
6. IVR SPEECH RECOGNITION
Deliver advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.
Provide dynamic information to your contacts by automatically converting text data into spoken words.
Offer your callers an opportunity to leave voicemails for individual agents or the next best available agent.
On-Demand Call Center Software to your existing PBX infrastructure for advanced CTI, IVR, ACD, Predictive Dialing, and more.