Blended Online Professional Customer Call Center Software Solution Features
Here is the list of features provided by blended online professional customer call center software solution.
1. CALL RECORDING
Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.
2. CALL QUALITY MONITORING
Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.
3. HISTORICAL CALL DETAIL REPORTING
Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.
4. REAL-TIME CALL CENTER REPORTING
Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.
5. CONTACT HISTORY DATABASE
Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.
6. CLOUD CALL CENTER APIS
Build advanced software integrations on-demand call center software and other enterprise software applications.
7. AT-HOME AGENTS
Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.
Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.
9. WEB CALLBACK
Integrate websites so that visitors can request immediate or scheduled callbacks from your call center.